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Incident Summary – cPanel Authentication Vulnerability (April 2026)

A critical authentication vulnerability was identified in cPanel & WHM that had the potential to allow unauthorised access to control panel services. As a precaution, access to cPanel, WHM, Webmail and related services was temporarily restricted across affected servers while a vendor patch was developed. Importantly, there was no impact to websites, email delivery, or customer data. Once the official patch was released, it was promptly deployed across all supported systems. Temporary access restrictions were then safely removed. For a small number of legacy systems unable to be updated,...

Incident Summary – cPanel Authentication Vulnerability (April 2026)

A critical authentication vulnerability was identified in cPanel & WHM that had the potential to allow unauthorised access to control panel services. As a precaution, access to cPanel, WHM, Webmail and related services was temporarily restricted across affected...

Status Page Update

The QiQ Status page has been relocated to: https://status.qiq.co We recommend checking this page first if you have any issues with your QiQ hosting services.

Name Server Update

QiQ is upgrading core network routing to improve long-term stability and performance. As part of this work, we are decommissioning the older nsconfig.net name servers used by some hosting accounts. Clients using the servers listed below will need to update...

Price Update – From July 2025

We're writing to let you know about changes to our pricing, which will take effect from July 2025. For many years, we've kept our hosting and email prices stable, even as the cost of providing secure, reliable infrastructure has risen. After a thorough review, we've...

Scheduled Server Migration & Temporary Outage Notification

A scheduled server migration that will affect websites hosted on our Omega server will occur this weekend. As part of our ongoing commitment to ensuring performance and long-term stability, we will be migrating all sites on this server to a new and upgraded...

Phishing Scam Targeting .Au Domain Registrants

auDA became aware this morning of a phishing scam targeting .au domain name holders (registrants) via email.  The emails are being sent by a third party posing as an auDA employee. They request registrants click a link to confirm the contact details associated...

.Com Price increase – September 2023

Starting from September 1, 2023, the price for .com domain names will increase by 10%. Verisign, the registry for .COM, has announced that there will be no further price adjustments until 2026.

Accessing legacy accounts via billing and support system

Please note that hosting accounts with an asterisk (*) in the package name are located on our older servers in a different data centre to those without the asterisk.  Unfortunately, this data centre has withdrawn its API access that integrates with the billing/admin...

SQL Update

The current SQL Database MariaDB will reach End of Life in May 2023. We are therefore scheduling an update to MariaDB 10.11 on 30 March 2023 at 3am UK Time. This process may result in a downtime of approximately 1 hour. Please let us know if you have any questions...

Removal of the Horde webmail application

The Horde webmail application has been removed in cPanel & WHM version 108 (at the time of writing we are on the latest stable release 106.0.13). All Horde email, contacts, and calendars will be automatically migrated to Roundcube. For more information, read our...

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