The Small Print
2. Visitors to our websites
Where we collect personal data via our website, we will be upfront about it, and it will be apparent to you that you’re providing personal data and how we will be using it.
2.1 Google Analytics
When someone visits our websites (see section 2) we make use of the Google Analytics service to collect standard information about visitors to the sites and their behaviour (e.g. what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables us to identify individual visitors. However, Google Analytics will place a cookie on your device to allow the service. For more information about how Google Analytics cookies work on websites visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
If you click on a link in one of our marketing emails, we will place a tracking cookie in your browser which we use to help improve the usability of our website and also to help determine the services that we believe will be most useful to you.
If you select the option to remember your username on our customer portal, the username is stored in a cookie, so you don’t need to type it again next time your visit. If you don’t select this option at login, we will not use the cookie. Your password is never stored (unless you opt to do so via your browser).
We sometimes provide a LiveChat service via our website. The service is provided by Tawk.to (https://www.tawk.to). You are only required, initially, to give a name to use the service, but if you give more information either at the signing on stage or during the live chat this information will be recorded. A transcript of the chat session is emailed to QiQ for quality control. We may also keep an anonymised version of the chat session for analysis purposes. The third-party provider of this service does not store your data once they have emailed the transcript.
2.4. Online forms
If you fill out one of our contact forms on our website, a notification email is sent to the relevant team within QiQ, but the data you supply is stored within a database on the same server network as our website. As our site uses SSL (https), any information you submit is encrypted on its way to the database.
2.5. Online orders
When you place an order via our website, we will ask for your name, address, contact information and other information relevant to the request. This information will only be used to deliver the services we are providing; however, data may be shared with third-party service providers to provide the service (e.g. your details will be shared with a domain registry to register a domain).
Where your data is stored on our server, it is located in one of three data centres:
- Lansing Data Center, Lansing, Michigan, USA.
- The Shipping Building, Old Vinyl Factory, 252-254 Blyth Road, Hayes, UB3 1HA. United Kingdom.
- Bourke Road, Alexandria, Sydney, NSW 2015. Australia
Our suppliers (see section 2.6) manage the security of our services and therefore your data. This includes:
– 24/7/365 Manned Facilities
– CCTV Security Cameras Covering Inside, Outside and All Entrances of Data Centers
– Site Entrances Controlled By Electronic Perimeter Access Card System
– Sites Remotely Monitored By 3rd Party Security Company
– Entrances Secured by Mantraps with Interlocking Doors
– SSAE-16 & HIPAA Compliant, Safe Harbor Certified
3. Customer data
All the data we hold on a customer is available via our Customer Portal. Personal information is shown under the “Contact Details” section and can be edited here. Services that we provide to are shown under “Active Services”, and all invoice payments are available under the “Billing & Invoices” section. Support Ticket conversations and transactions can be viewed under the “Support” section of the Portal.
4. People who receive our newsletters
We use Mailchimp.com for delivering our email newsletters. As noted above we make use of a tracking cookie to track the way our newsletters are read.
Every time you receive our email newsletter we include a link to enable you to unsubscribe should you wish to stop receiving them.
5. People who we email us
Any emails we receive are stored on our servers within our support system. We scan the email for viruses when it arrives on our servers and again before it is delivered to our local machines.
Unless stated elsewhere in this document or in our terms of services we only store the data necessary to provide the services we provide to you. We will keep this data for as long as it is lawful for us to do so (this may be for as long as you are a customer or because of a legal obligation to retain the information, whichever is the longest).
7. Third party processors
We use stripe.com to process our online payments. They only use the data within their systems for this purpose and will not use your data for any other purpose.
8. Your rights
Under current data protection legislation in the UK, you have rights as an individual which you can exercise about the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website: https://ico.org.uk/for-the-public/
If you want to make a complaint about the way we are processing your data, you can contact us, using the contact details below. You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/concerns
10. How to withdraw consent and object to the processing
Where we are processing your data and needed to ask your permission to do so, you can withdraw your consent at any time. If you wish to stop receiving our marketing emails, you can do so, by clicking on the “unsubscribe” link at the bottom or the email. Otherwise, you can contact us, using the contact details below.
If you wish to raise concerns about the way we are processing your data and would like to object, then please email us via [email protected] with your concerns.
11. Keeping your data up to date
It is important that any of your data that we process is kept up to date. We will from time to time ask you to verify your contact details, but if you wish to update any information we hold about you, please do so through the client portal at www.qiq.support.
12. Erasure of your data (the “right to be forgotten”)
Under some circumstances, you may request us to delete your data from our systems. Where this is possible (e.g. we don’t have any legal purpose for continuing to process your data), we will erase it from our systems.
If you wish to exercise your right to be forgotten by our services, please do so through the client portal at www.qiq.support.
Your right to portability allows you to request a machine-readable export of the data you supplied to us and associated service logs (where we store them). Please contact us via www.qiq.support if you wish to receive an export of your data.
14. Access to your data
You have the right to ask us about what data we hold about you, how we process it and provide you with a copy of the information, free of charge and within one month of your request.
To request any personal information we hold and process about you, we would prefer it if you could put it in writing or an email to the addresses below. We will need to verify your identity before providing the information and where necessary may contact you further to ensure we understand what data you are requesting.
Alternatively, if you are a customer, you may find the information you need to access your account on our Customer Portal (www.qiq.support).
15. Disclosure of information
We do not share any personal data with any third parties unless it is lawful for us to do so or if we are required by law to do so.
16. More information
For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk
17. How to contact us
QiQ Communications PTY LTD
PO Box 62
KYNETON VIC 3444
19. Version Control
Version 1.0 (Last edited 01/04/2018)